Privacy Policy | CRM SSN Sunpride

Last updated on January 27, 2026

Welcome to CRM SSN Sunpride! This Privacy Policy explains how PT Sarana Digital Bangsa ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our Customer Relationship Management (CRM) system for complaint management.

By using CRM SSN Sunpride, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

1.1. Personal Information

We collect personal information that you provide directly to us, including:

Account Information: Your name, email address, phone number, username, password, and other authentication details
Business Information: Company name, department, role, and other business-related information
Customer Data: Information about customers, including names, contact details, and business relationships
Complaint Data: Details of customer complaints, including descriptions, status, resolutions, and related communications
Communication Data: Content submitted when communicating with us, other users, or customers through the system

1.2. Usage Information

We automatically collect certain information when you use our CRM system:

Device Information: IP address, device type, operating system, browser type, and device identifiers
Usage Analytics: How you interact with the system, features used, pages viewed, and time spent on the platform
Log Data: Server logs, error reports, and system performance data
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing CRM Services: Delivering complaint management features, customer relationship tracking, and related functionalities
Account Management: Creating and managing user accounts, authenticating users, and providing access to the system
Customer Support: Responding to your inquiries, providing technical support, and resolving issues
System Improvement: Analyzing usage patterns to improve our services, optimize user experience, and develop new features
Security and Compliance: Protecting against fraud, unauthorized access, and ensuring compliance with legal obligations
Communication: Sending important updates, notifications, and service-related communications
Marketing: Sending promotional materials and newsletters with your consent (you may opt-out at any time)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our CRM system, such as cloud hosting, analytics, and customer support services
Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and the rights of our users
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity
With Your Consent: When you explicitly authorize us to share your information with third parties

4. Data Security

4.1. We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure servers, access controls, and regular security assessments.

4.2. While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

4.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal and operational requirements
Data Portability: Request a copy of your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications at any time
Account Closure: Close your account and request deletion of associated data

To exercise these rights, please contact us at tech@sarana.ai

6. Cookies and Tracking Technologies

6.1. We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. Cookies are small text files stored on your device.

6.2. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our CRM system.

7. Data Retention

7.1. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7.2. When you close your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or operational purposes.

8. Third-Party Services

8.1. Our CRM system may integrate with third-party services and APIs. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

9.1. CRM SSN Sunpride is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately to delete it.

10. International Data Transfers

10.1. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

11.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

11.2. Your continued use of CRM SSN Sunpride after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: tech@sarana.ai

Company: PT Sarana Digital Bangsa

By using CRM SSN Sunpride, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.